Refund policy

 

Last Updated: September 2026

We hold our products to the highest standards of craftsmanship, engineering, and quality. Because our transactions are fulfilled exclusively on a Cash on Delivery (COD) basis, we follow a straightforward inspection and exchange protocol.

1. Doorstep Inspection

We strongly recommend that you thoroughly inspect your luggage upon delivery before completing cash payment. Please check:

• Exterior hard shell and zip tracks

• Smooth operation of dual 360° spinner wheels

• Retractable aluminum pull rod

• Integrated TSA combination locks and handles

 

2. 48-Hour Defect Guarantee

If you discover any concealed manufacturing defect, transit damage, or functional fault that was not visible during initial inspection:

• You must notify our customer support team within 48 hours of delivery via WhatsApp or call at +263 77 403 3566, providing photos or video evidence of the issue.

• Once verified, Vero will provide a complimentary replacement of the identical model and color at no additional shipping cost.

 

3. Eligibility for Exchanges

To qualify for a replacement or exchange:

• The suitcase or accessory must remain unused, unsoiled, and in pristine condition.

• All original factory protective films, tags, dust bags, and interior documentation must remain attached and intact.

• Items showing signs of transit wear from personal travel, airline handling, or intentional misuse will not qualify for exchange.

 

4. Refunds

Because all transactions are settled via physical cash payment upon handover, we do not issue cash refunds once an order has been accepted and paid for. In the rare event that an eligible defective item cannot be replaced due to stock availability, you will be issued store credit or an alternative model of equivalent value.