Privacy policy

 

Last Updated: September 2026

At Vero, we respect your privacy and are committed to protecting the personal information you share with us.

1. Information We Collect

When you complete an order on our website, we collect only the necessary details required to deliver your goods:

• Contact Details: Full Name, Phone Number, and WhatsApp Number.

• Delivery Information: Physical Delivery Address and landmark instructions.

• Order Preferences: Selected luggage model, color variant, preferred delivery date, and preferred time slot (Morning / Afternoon).

 

2. How Your Information is Used

We use your personal data strictly for operational and customer service purposes:

• Dispatching your order and routing our delivery personnel to your address.

• Sending order confirmation updates and scheduling calls via phone/WhatsApp.

• Scheduling an automated post-delivery review request approximately 4 days after order completion.

 

3. No Payment Information Collected

Because our store operates exclusively on Cash on Delivery, our website does not request, collect, or store any banking details, credit card numbers, or online payment credentials.

4. Data Protection & Non-Disclosure

We treat your personal data with complete confidentiality. We do not sell, rent, trade, or distribute your personal contact information to third-party advertisers or external marketing databases under any circumstances.

5. Your Rights & Inquiries

You may contact us at any time to review, update, or request the deletion of your customer record from our order archives by reaching out to us at:

• Address: No. 6 Shepperton Road, Graniteside, Harare, Zimbabwe

• Customer Support: +263 77 403 3566